CR Blog

The Banks Have Some Explaining To Do

Advertising

Posted by Patrick Burgoyne, 15 October 2008, 13:21    Permalink    Comments (7)

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After monumental errors, nosediving share prices and the humiliation of nationalisation, the banking world has changed forever. So will their corporate identities and advertising adapt to fit the new realities?

It might seem that logos, commercials and colour schemes should be the last thing to occupy the banks right now, what with global financial meltdown and all, but surely campaigns and brands developed for a very different time (ie last week) can no longer be appropriate? Ever since the early 90s, banks have been attempting to project a friendlier, less formal image. Heraldic devices and serif type were steadily ditched in favour of rounded edges and updated typography. Everything became shinier, more colourful, less forbidding. It was all about innovation and modernity as banks started to project themselves as dynamic global brands, reflecting a shift in their management style and business aims – the upshot of which we are now experiencing.

Here, for example, is how the Deutsche Bank logo has changed over time:
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And remember the old Midland Bank logo?

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Now we have moved on to this kind of thing:

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So what happens now? In the UK, Royal Bank of Scotland, HBOS and Lloyds TSB have had to be baled out by the taxpayer. Similar schemes have been introduced throughout Europe and, latterly, in the US. The way we think of these institutions has changed completely. Instead of projecting themselves as friendly, casual, everything on a first-name basis, perhaps we'd like them to start acting a little more like they actually know what they're doing? A bit more sober? A little more buttoned-up rather than dressed-down?

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In Landor's now defunct logo for Morgan Stanley (designed in 2001) "the directional triangle... point[ed] toward growth and financial success". "The firm needed to shift its image and be seen as more modern and innovative," Landor explained. Unfortunately this spirit of "innovation" is now more typically characterised as reckless risk-taking.

Somewhat presciently, Morgan Stanley changed its logo in 2006 to this, rather more staid version, perhaps others will follow

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Barclays' changing logo further illustrates the shift in banks' visual language.

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In its case study for Barclays, Interbrand explains that "For many people Barclays epitomized the traditional and undynamic face of UK banking." That "traditional" and "undynamic" style isn't looking so unattractive at the moment. Perhaps it's time to give that eagle back its claws?

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And for Bank of America, The Brand Union developed a positioning it summed up in this phrase: “We have the courage, passion and means to make banking work for you in ways it never has before.” Too right - yesterday, Bank of America received $25bn in emergency funding.

Dynamism, innovation, modernity - these aren't messages that we really want to hear from our banks at the moment.

Advertising too has seen a change of emphasis. Lloyds used to symbolise its reliability and strength with a powerful black horse charging around a field. Now we have Marc Craste's, admittedly charming, family on the 'train of life':

Barclays famously told us how great it was to be big

And that "something good" from the Halifax (the H in HBOS) isn't looking quite so attractive

Our banking institutions need to re-establish trust and confidence. Time to bring back the pin-stripes and the heraldry?

7 Comments

Time to abolish the monetary system?
action man
2008-10-15 14:10:25


Excellent post, Patrick, many thanks. I share similar interests and can't wait to send this along to my students. I agree with action man, and somehow hope that all of this leads to a reevaluation of the profit-motive in general. I recently pointed out to my classes that these existing bank logos are now somewhat akin to the logos on crashed aircraft (which are the first thing to be covered up on any such sad scene). We will surely witness a visual effort to rebuild confidence in such institutions, but will we finally have learned to not judge a book by it's cover?
Erik
2008-10-15 15:19:44


The staff at HBOS affectionately call that the Chips and Peas logo.
Ben
2008-10-15 20:12:00


If you are going to decide on the trustworthiness of a bank because it has brought back the 'pin-stripes and the heraldry' then you can't really complain when said bank turns out to be a solid as a chocolate teapot. Do other designers realy believe their own hype and choose something like a mortgage based on the attributes of the lender's branding?
Now is not the time to asses which style of logo communicates trust and security, but whether any branding can actually offer that trust, security and value to the cutomer - anything that can genuinely be worth a £500,000 redesign. I hope there are a few creatives hanging their heads in shame (but I doubt it).
Andy
2008-10-16 14:37:07


Great post.
I totally agree with this article, I have recently finished university completing a 8,000 word dissertation on exactly the same topic.
I found it strange that we have gone from a world where the identity of banks have gone from a stage where the names were carved into stone to make people fear them to now where they are almost simular to identities of shopping stores, all sleak and modern with a guy called howard wanting to be our friends. You have to ask have we ourselves done this wanting a quick and simple way to bank to fit our lifestyles?
Dan
2008-10-16 14:38:52


While I agree with Andy's comment can "branding ... actually offer trust, security and value to the cutomer?" and that it is good to ask ourselves the hard questions, it is sobering to recall that the financial climate which has caused us to ask these hard questions was bought about by a bunch of greedy, dishonest loan brokers in the US of A after a quick dollar. People with loose and 'interesting' connections to the banks we polished. They were the loan sharks circling in the depths below the 'corporate yacht', hard to see and easily ignored as we partied on the surface. Can we be careful blaming creatives for all this? Often we have to work with what we can see and what is presented to us. Its not within our means to do a financial audit and a logo re-design in the same breath.
Ross
2008-10-20 01:54:23


Check out this recent redesign of Barclays' exploring ETF
“virtual classroom”, and it might sway your opinion.

http://exploringetfs.com/

I've also seen the iShares logo all over the place: taxi cabs, buses, direct mail, TV ads, etc.
BrownTown
2008-10-25 15:47:15


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