Designers often go to great lengths to walk a mile in the shoes of their consumers – but despite what many companies would have you believe, writes Lilly Smith, the goal isn’t always to create a better product. Can business and compassion ever work together?
CR gets serious about being funny featuring
Wes Anderson’s Isle of Dogs, Lisa McGee,
Naresh Ramchandani, David Kolbusz, Roz Chast,
Emily Oberman, Asterix, Stephen Collins,
Dominic Wilcox and the DLR