Once upon a time, if the glowing box in the living room was on, you had a good chance of knowing what the people on the sofa would be watching. What was on the telly last night was discussed in playgrounds and workplaces across the country, we’d gather round the corner set and the national grid would register the moment people turned the kettle on in the ad break. Viewing habits were predictable, homogenous and controlled by just a few parameters.
No longer. TV is no longer defined and differentiated by its broadcast platform. Technology and changing habits have uncoupled TV from the domestic space and it is just one content provider amongst many. And as other service and content providers crossover into multi-platform models, television has to re-position and distinguish itself in this crowded context. TV is changing. With that comes challenges – but also huge opportunities. Here’s a ten point plan to make the most of what’s happening.
- Do the strategic heavy lifting
Rather than just thinking of ways to funnel their content through other media channels, TV companies must reimagine themselves as multi-channel brands. This requires them to re-think the essentials of brand and strategy on a grander scale. Some of this thinking has already begun to take shape through services like ITV Hub, Channel 4’s All 4 and Sky Q. Notable exceptions aside, the industry can still go a long way in re-imagining and evolving the broadcast model. And that makes for a huge opportunity for broadcasters, content makers and creatives.
2. Remember: everything has changed, and it’s competitive out there
There are literally thousands of channels the world over. Many are part of larger networks like Sony, NBC Universal and Viacom. Flagship general entertainment channels in each country are typically surrounded by younger, niche, genre channels. This makes for a turbulent sea of brands all vying for attention in a very noisy world.
3. But content is still king
With the TV renaissance in full flow, content is still king. Disruptive new kids on the block, Netflix, Amazon and Hulu are following rapidly in the footsteps of HBO, who are known for creating high quality original content – not to mention the raft of US, Scandinavian, French and UK companies creating world-class shows, raising the bar on content delivery and shifting audience expectations of the broadcast model.
4. Remember to think local
Global channels have the additional challenge of working across cultures and demographic groups, while being entertaining, credible and relevant locally. This can fragment the brand: local teams on the ground may deliver successfully for their local audience, but are not always joined up across the territories by a single brand purpose that builds toward a bigger brand story.
5. Think brand. Not channel
TV has seen brand strategy take a back seat to talent, programming and ratings targets driving strategic choices. The broadcaster of the future will no longer be able to afford take such a siloed approach to decision making. Instead, operational and content choices will have to flow from a central, cohesive and powerful brand ethos that cuts across all content, platforms and territories.
6. There’s a big opportunity for brands to leverage design
While channels have made inroads in developing new services such as ‘Catch-up’ and ‘On-Demand’, there has been little development or innovation in the way a channel is fundamentally designed and put together.
The on-air ident has been at the heart of television branding for decades. When done well, they can be watched again and again and loved by the audience creating a distinct brand expression. Take BBC2 and Channel 4’s long enduring series and their latest highly abstract, but gloriously ambitious ‘origin story’ idents. But equally, in the wider context of a channel brand in today’s multi-platform paradigm, idents have become incidental, tactical elements of what should now be a more comprehensive brand system approach.
As an example, think about how gesture and movement have changed the way we interact in digital environments. These principles can be integrated into the broadcast brand vernacular to create a new design language that crosses boundaries.
7. Bridge the gap between digital and TV with tactile user interfaces
The touch and flick UI design of mobile apps has created a new and familiar language. This is having an effect on the look and feel of channels where UI design is a perfect fit for the menus, end pages and signposting systems that make up a channel. This clearly bridges the gap between TV and digital in a more seamless way.
We’ve used this as one point of inspiration for the ‘Dashboard’ in our brand work for Eurosport. A consideration for us was a platform neutral experience that still feels intelligent and emotive. Another is the recent global rebrand for Netflix by US agency Gretel, which utilises a highly simple but effective device they call ‘The Stack’ to brand and navigate content. Its design is entirely built on the notion of creating a system that works for print, digital and on-air, and like our ‘Dashboard’, it has a built in ‘behaviour’ that is very much part of the brand expression. However, this approach needs to be human and emotive rather than being fed by clever algorithms that can lack personality.
8. Know what you want to say to the world
We often ask our clients, ‘If there were no shows, what would the channel say about the world?’ This is more relevant now than ever if channel brands want to perform seamlessly across different platforms.
An example of this is one of our current projects for Telemundo, the US Spanish-language network, asking how the brand is relevant to a growing and influential Hispanic American audience. We’re thinking about how we articulate that so it’s not just an entertainment brand, but one that considers its role in a wider cultural context to transcend stereotypes and empower a nation.
9. And say it clearly: speak directly to the viewer
Successful channels tend to deploy unapologetic, bold language to speak directly to the viewer. Channels like Comedy Central and BT Sport invite conversation and in the case of MTV’s 2015 rebrand, hand parts of the channel over to the audience to let them shape it. As a result, they feel much more social, live and in the moment. Tone of voice is becoming more prominent and is an intrinsic part of how the brand connects with viewers across the multitude of social platforms.
10. Don’t forget the basics!
Know your customer. The challenge for broadcasters is to first get to know their audiences in a way that they have traditionally never done before. Networks need to understand their audience, not just as passive television viewers but as individuals that have hundreds of choices and need to be engaged and inspired by smart, authentic companies that are unafraid to experiment. Never more so for millennials and the next generation to come. They need to understand how their channel(s) fit into people’s lives to better engage them. Often, this has to go beyond a rebrand exercise and can involve wholesale business transformation.
Thankfully, there’s more and more ways to add value to the viewing experience, to make it feel more immersive, relevant and curated. Sporting brands are using augmented reality and data to build layers of insight (a great example of the medium fitting the message and the audience) and networks like AMC are inspiring Walking Dead fans by continuing the story between seasons through games, graphic novels and social campaigns. Apple TV and Sky Q, meanwhile, are creating new intuitive viewing platforms that are reaching towards the future of TV.
Because ultimately, that’s who it is all for. It’s about the audience, not what screen they are on. Instead of asking what device are they on, ask: what is the audience doing? What’s driving them? What do they want? If the content or brand is relevant, how does it fit into their lifestyle? Everything should come from this. And if the brand, the content and the look provides an engaging, delightful experience, then audiences will connect with that brand. There’s a lot of good work to be done: and there’s no better time for TV
Aporva Baxi is co-founder and executive creative director of creative agency DixonBaxi. This article also appears in the March issue of CR, out next week, which is a film and TV special.