Clive Grinyer has been a passionate advocate for the transformational potential of design for some three decades. Today’s focus on the value of digital product design and on design’s value in leading customer experience in the UK is, in large part, due to his work. Initially a product designer with design consultancies in London and San Francisco, his career has led him from physical product design into user interface and the full customer experience, via design consultancies (including IDEO, Fitch and Tangerine, which he co-founded with Jonathan Ive), corporate management (at Cisco, Samsung and Orange) and national design organisations (he was Director of Design at the Design Council from 2001–2003 ). He now leads a Service Design team at Barclays, using a variety of design processes to deliver improvements in customer experience for its customers as well as teaching Service Design at the RCA.
