Helping GWR stay on track – a day with the Great Western Railway Twitter team

At the first sign of delay or disruption, disgruntled commuters turn to Twitter to vent their fury. CR spends a day with GWR’s social team to see how they cope with complaints, questions and some very strange requests

DESIGNER

Worthing, West Sussex

INDUSTRIAL DESIGNER

Frome, Somerset

SENIOR DESIGNER

Henley-on-Thames, Oxfordshire