Service Design

How design can improve relationships between providers and customers, governments and citizens

10 things to do at London Design Festival

London Design Festival kicks off next week with over 400 events taking place in nine districts across the capital. We’ve rounded up 10 great things to see and do – from an exhibition of rare graphic works by Otl Aicher to a showcase of Indian design and a talk from Harry Potter designers MinaLima… Enjoy […]

Co-locating on projects with clients: a guide from Made by Many

Face-to-face contact with clients improves productivity and helps build strong relationships – if it’s done right. But if it’s done wrong, it leads to low energy levels, impairs productivity, and reduces the likelihood that a project will deliver against its objectives. Made by Many’s Peter Parkes shares their tips for success

The secret to Hakkasan’s success

When Alan Yau launched Hakkasan in 2001, he wanted to transform perceptions of Chinese food. Sixteen years later, it is a global brand with 13 restaurants world-wide and nightclubs in Las Vegas. Lucy Wright, Director of Brand Creative at Hakkasan Group, talks to CR about the secret to its success and the minimal but opulent design approach adopted by Hakkasan and sister brands Yauatcha, HKK and Sake No Hana