Service Design

How design can improve relationships between providers and customers, governments and citizens

Is democracy always good for creativity?

It has become fashionable for agencies and studios to offer everyone a chance to share their views on projects – but does this make for better creative work? Our advertising correspondent Ben Kay is skeptical

What voice does your brand need?

Brands today need not only a clear visual identity, but an aural one too. But how is this best achieved? CR speaks to Roscoe Williamson, Head of Branding at MassiveMusic London and Pierre Nabhan of branding agency JoosNabhan for some expert advice

The co-living movement

London startup The Collective is hoping to tackle urban loneliness with co-living spaces that encourage social interaction. We talk to the brand’s co-founder, Reza Merchant, about creating a new kind of home for growing cities

How Citymapper is changing how we get from A to B

Citymapper has been simplifying our stressful commutes and muddled transport networks since 2011 – and injecting a bit of fun into things while doing so. Aimée McLaughlin investigates how the team behind the app is helping to shape the future of our cities