Service Design

How design can improve relationships between providers and customers, governments and citizens

RNA rape kit

Redesigning the future of sexual assault responses

Designer and academic Antya Waegemann has been developing a redesigned rape kit to help improve experiences in the aftermath of a sexual assault. She talks to us about her work and why good design is an essential component in helping victims seek justice

Lou Downe’s guide to good service design

The UK government’s former design director has published a book outlining the fundamental principles of good service design. We talk to Downe about defining what makes a good service – and the reason why so many companies fail to deliver one that works

Art of Feedback Tanya Livesey

Tanya Livesey on the art of feedback

Giving or receiving feedback can be a daunting prospect. Yet it is vital for creating a working environment that is respectful, confident and productive. Here, leadership coach Tanya Livesey offers some tips and advice on the best way to approach it

Predictions for the new decade: Perry Nightingale

To mark the start of the 2020s, we’ve asked a selection of our regular columnists to offer up some predictions of what lies ahead for the creative industries. Here, creative technologist Perry Nightingale outlines some wildcard moments in tech that may happen this decade

Predictions for a new decade: Anna Higgs

To mark the start of the 2020s, we’ve asked a selection of our regular columnists to offer up predictions of what lies ahead for the creative industries. Here, Facebook Head of Entertainment Anna Higgs looks to cinema history to help foretell the future