Service Design

How design can improve relationships between providers and customers, governments and citizens

Co-locating on projects with clients: a guide from Made by Many

Face-to-face contact with clients improves productivity and helps build strong relationships – if it’s done right. But if it’s done wrong, it leads to low energy levels, impairs productivity, and reduces the likelihood that a project will deliver against its objectives. Made by Many’s Peter Parkes shares their tips for success

The secret to Hakkasan’s success

When Alan Yau launched Hakkasan in 2001, he wanted to transform perceptions of Chinese food. Sixteen years later, it is a global brand with 13 restaurants world-wide and nightclubs in Las Vegas. Lucy Wright, Director of Brand Creative at Hakkasan Group, talks to CR about the secret to its success and the minimal but opulent design approach adopted by Hakkasan and sister brands Yauatcha, HKK and Sake No Hana

This is Real Junk Food

The Real Junk Food Project is attempting to solve the problem of food waste by turning the very idea of what that is on its head. It not only makes use of ‘surplus’ produce in its cafes and restaurants, but customers can pay whatever they want

The robots are coming!

With awareness of Artificial Intelligence crossing over into the mainstream, this month the Science Museum unveils its Robots exhibition, featuring over 100 examples of humanoid creations from all over the world

How to do good work

Studio Thomas.Matthews has put sustainability at the heart of its design practice and working environment. Mark Sinclair talks to its co-founder Sophie Thomas about creativity as an agent for change

Japanese design idea, Paro the seal, meant to comfort the elderly

Japan: designing a society for all

Faced with the challenges of becoming the ‘oldest’ society in the world, Japan has embarked on a mission to adapt universal design principles to its unique culture, a process which has seen unprecedented collaboration among its major brands

What if Amazon did housing?

They help us shop eat, work and travel, but what if tech brands also ran our homes? Would you trade your data for a homelife where your every need was taken care of?