The TfL Go app is designed to make journeys through London easy, using a live, adaptive version of the iconic London Underground map as the starting point for journey planning. As well as quickly reporting on nearby services and their availability, TfL Go charts trips to specific destinations, suggesting bike or bus-only routes as well as underground, overground, and step-free options.

“We need to keep rethinking how maps can adapt to new technologies and help us make sense of a constantly changing world – how maps can make cities inclusive, understandable and interesting to explore,” says Hanna Kops, head of experience at TfL Digital. There are plenty of slick, responsive design details embedded into the app, with live data designed to alert users to transport disruption without interfering with the map.

The design team was careful to preserve the work of Harry Beck, who designed the original Tube map in 1933, by using algorithms to generate curves at different angles and keep the weight of the map’s lines consistent.

Voice interaction is also available, so blind and partially sighted users can still receive directions or learn about arrival times. TfL Go has been downloaded over 3.7 million times so far, and continues to evolve – for example, in 2022 a new feature suggested free and affordable events in the city.

Credits:
Transport for London: TfL Go 
Category: Apps
Entrant: Transport for London
Head of Digital: Ben Gammon
Head of Experience: Hanna Kops
Design Lead – Product: Alex Gray
Design Lead – Research and Inclusive Design: Vanessa Uvoni
Design Lead – Plan & Travel: Daniela Barbeira
Senior Product Managers – Digital Platform: Chloe Davies, Jon Boulton
Senior Product Manager – Plan and Travel: Callum McLeod
Senior Product Manager: Daniel Bean
Development Technical Lead: Rowan Jones
Application Development Manager: Parit Shah
Scrum Master: Justin Scott
Senior Developers: Petr Krojzl, Elliot Grimes, Hamza Patel
Agile Development Lead: Dionne Condor Farrell
Senior Developer: Tiago Almeida
Development Technical Lead: Leon Todd
Senior Test Analyst: Dan Fahey,
Technical Test Lead: Benson Akinsola
Digital Analytics Manager: Jon Boulton
Digital Insight Analyst: Joaquin Vildosola
Product Managers: Simon Evans, Sarah Brown
Technical Delivery Analyst: Darren Wilders
Digital Editors: Felice Hawley, Nick Moulton
Service Performance Managers: James Evans, Gerard Butler
Privacy: Rebecca Florence
Application Engineer: Neaman Shafiq
Senior Test Analyst: Harika Vegi
Senior Developers: Harish Pulimi, Nikhil Shah, Kabir Patel
Senior Test Analyst: Venkata Kari
Developer: Shaddy Bourazza
Agile Development Lead: Thomas Clarke