Why Britain’s welfare system needs a redesign

Since 2007, Hilary Cottam’s Participle project has focused on developing alternative models for public services, from a social network for older people to a new membership service for jobseekers. Here, Cottam explains how design thinking is key to devising a welfare system fit for the 21st century

DESIGNER

Worthing, West Sussex

INDUSTRIAL DESIGNER

Frome, Somerset

SENIOR DESIGNER

Henley-on-Thames, Oxfordshire